Posh Store, I got a perfume there, the sales lady was so nice, she didn't only took her time out to educate me on the different types of perfume and how to select the best Men perfume, she also made sure I went home with free samples.
Oh my goodness, Lord and Taylor is an icon for shoppers of a certain age. Got great dress for little girl, 60 percent off. Only problem, no gift wrapping. Only gift wrap at Christmas. Customer service was good.
It's a beautiful store with a very nice layoff and decorations. It's kind of sad to see them selling most of the building and occupying a small piece. The market is changing and this is probably just the beginning of this trend of online shopping. The real estate prices in NYC is ridiculous and it's starting to show.
I love the breathe taking Christmas decorations.
I work here and though my position is a bit too physical for my health reasons, I love this store. I've mad e numerous friends since I started working here. The merchandise is of good quality and there's always a sale. We strive to deliver exceptional customer service.
I had two interactions with customer service for my first and ONLY order, and I was incredibly frustrated with both. Primarily, my experience with my incorrect order was clearly the worse of the two. The customer service rep accidentally slipped that it was documented I was substituted an item for the original item I ordered, which is now out of stock. She later denied this, but it was clear it was not an "accident'. The only two options I was provided was mail the item back for a refund, at my own inconvenience, or received a 15% discount. Neither of this were at all satisfactory, when it is clear I was substituted an item without any effort to contact me inquiring my preferences. I was also told that my return would be convenient and able to use USPS at my home, but the return label I was provided clearly states I must drop it off at a Fed Ex location. I extremely dissatisfied with the service provided at ordering and receipt, and do not plan on ever shopping Lord and Taylor again. I am happy to share this experience with friends and family, and anyone who will read this blurb. This is not what I expected from a high end retailer. I've wasted over an hour of my time with this transaction and still gained no satisfaction. Very disappointing. I would have done better on Amazon.
Lord Taylor is a US Department Store based in Manhattan New York, Virginia. Lord Taylor is located at 424 5th Ave, New York, NY 10018, USA.
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